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Privacy Policy

At crisispud.com (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose personal data when you visit our website or engage with our services. We prioritize your right to data protection and handle your personal information responsibly and in accordance with applicable laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

1. Introduction: Our Commitment to Privacy

Your privacy is not only important to you—it is essential to us. At crisispud.com, we believe in minimal, appropriate data collection, and we uphold strong principles of transparency, accountability, and user control. This Privacy Policy serves to provide you with clear and comprehensive information about how your personal data is processed and your choices regarding such data.

2. Scope of Policy and Data Controller Role

This Privacy Policy governs the collection and processing of personal data when you use the crisispud.com website and related services. For purposes of applicable data protection laws, crisispud.com is the data controller responsible for the processing of your personal data.

For inquiries concerning your data or this Privacy Policy, you may contact us at:

Email: [email protected]

3. Categories of Data Processed

We may collect and process the following categories of personal data:

– Usage Data: This includes information about how you use our website, such as pages visited, actions taken, hyperlinks clicked, session duration, browser type, IP address, timestamps, and referring URLs.

– Account Data: Information you provide when you register or update an account, including your name, postal address, email address, and phone number.

– Profile Data: Data relating to your user preferences, feedback, site behavior, past purchases, browsing habits, and interests.

– Communication Data: Content and metadata of communications you send to us, such as inquiries, support requests, and contact with our team, stored along with a response history.

– Technical Data: Device-related data such as device type, operating system, browser version/settings, screen resolution, and similar system configuration information.

– Transaction Data: Information relating to orders, payment methods (excluding complete financial data like credit card numbers), shipment, delivery, and billing details.

– Preference Data: Data regarding your interaction with marketing communications, consent status, unsubscribe request history, and interests regarding specific products or services.

4. Legal Bases for Processing Personal Data

We process personal data on the following lawful bases, depending on the specific purpose:

– Contractual Necessity: Where the processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract (e.g., fulfilling an order or providing customer support).

– Legitimate Interests: Where processing serves our legitimate interests (such as improving website functionality, fraud detection, or analytics), provided these interests do not override your rights.

– Consent: Where you have provided explicit consent (e.g., subscribing to marketing emails).

– Legal Obligation: Where processing is required to comply with legal obligations or regulatory requirements.

5. Your Privacy Rights

Under the GDPR and the CCPA, you may have the following rights, subject to certain limitations:

– Right to Access: You may request access to the personal data we hold about you.

– Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or updated.

– Right to Erasure: You can request the deletion of your personal data under applicable circumstances (“right to be forgotten”).

– Right to Restriction: You may ask us to suspend the processing of your data under specific conditions.

– Right to Data Portability: Where applicable, you may request to receive your data in a structured, commonly used, and machine-readable format.

– Right to Object: You can object to processing based on legitimate interests and withdraw consent for marketing at any time.

To exercise any of the above rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

6. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data, including:

– Encryption of data in transit (e.g., via HTTPS).
– Access control mechanisms with user authentication.
– Role-based data restrictions and internal audit monitoring.
– Secure data backups and recovery protocols.
– Regular staff training on data protection and cyber hygiene.
– Routine assessment of infrastructure and system vulnerabilities.

7. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA) or other jurisdictions with comprehensive privacy regulation, such transfers are protected by standard contractual clauses approved by relevant authorities or are otherwise subject to appropriate safeguards per data protection law.

8. Data Retention

We retain personal data only for as long as necessary to fulfill our business purposes, including the following retention periods:

– Usage Data: up to 12 months for performance analytics.
– Account and Profile Data: for the duration of your active account and up to 6 years thereafter to comply with legal or accounting obligations.
– Transaction Data: retained for up to 7 years to adhere to financial compliance.
– Communication Data: retained for 3 years post-resolution of request.
– Preference Data: retained until consent is revoked or preferences are updated.

Upon expiration of retention periods, data is securely deleted or anonymized.

9. Cookie Policy

Our website uses cookies and similar technologies to enhance user experience. Cookies may be categorized as:

– Essential Cookies: Necessary for basic site functionality (e.g., session management, login, cart functions).

– Functional Cookies: Enable enhanced features such as remembering preferences or detecting repeated users.

– Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).

– Performance Cookies: Monitor site performance and user behavior to optimize usability.

10. Cookie Management & Compliance

By using crisispud.com, visitors are presented with a cookie consent mechanism compliant with GDPR and CCPA. Users have full control to accept, reject, or customize cookie settings. Preferences can be revised at any time via the cookie management panel accessible from the website footer.

Users under the CCPA may also exercise the right to opt out of the sale or sharing of their personal data using our Do Not Sell My Info link (if applicable).

11. Children’s Privacy

crisispud.com is not directed to children under the age of 13, and we do not knowingly collect or solicit personal information from minors. If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will promptly delete such information.

If you believe we may have collected such data, please contact us at [email protected].

12. Policy Updates

We reserve the right to modify this Privacy Policy to reflect changes in our practices, legal requirements, or enhancements to user privacy rights. Substantive updates will be communicated via prominent notification on our website.

We encourage users to regularly review this page to stay informed about how their data is used.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via:

Email: [email protected]

We are committed to resolving privacy issues promptly and in accordance with applicable laws.

This Privacy Policy confirms our adherence to the high standards of the GDPR and CCPA and reflects our ongoing commitment to safeguarding your personal data. For all privacy-related inquiries or to exercise your rights, contact [email protected].